Return and Refund Policy
Every product is carefully inspected before it leaves our facility. If something isn't right, we're here to make it right — quickly and without fuss.
To keep returns straightforward, we ask that your item is:
- In its original condition, with all accessories included
- Returned in its original packaging wherever possible
- Accompanied by your order number or proof of purchase
Opened or partially used edible salt, bath salts, or any consumable product, for hygiene reasons
Gift cards
These are the only exceptions. Everything else in our range can be returned within 30 days.
Contact us at support@thehimalayansalt.us before sending anything back.
🚚 Wrong item sent by us
We cover all return and exchange shipping costs. No hassle, no cost to you whatsoever.
👤 Change of preference
Exchanges welcome for a different size or style. Return shipping costs are the customer's responsibility.
We'll arrange a free replacement or full refund with no return shipping required on your end. Email: support@thehimalayansalt.us
If your item arrived in perfect condition and you've changed your mind, return shipping costs are your responsibility. We recommend using a tracked service — we cannot be held responsible for items lost in transit.
- Approved refunds are processed to your original payment method
- Allow 5–10 business days for your bank or card provider to post the credit
- Original shipping costs are non-refundable unless the return is due to our error
We currently ship and accept returns within the United States only. We do not fulfil or process international orders at this time.